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Saturday, January 31, 2009

Don't Post "Action or Else" Messages If Action Is Irreversible

For years, businesspeople have used the "If I don't hear from you, I'll assume that X, and I will go ahead and do Y;' They come to that decision when dealing routinely with someone who often stalls on decisions and actions, !fyou can't reverse the action, and ifyou care that the other person may not like the action you're proposing, ask for confirmation of your message. Otherwise, you may mistake that person's silence during a three-week vacation as agreement.

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