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Saturday, January 31, 2009

Avoid Using Ali Uppercase or All Lowercase

Writers use either ail uppercase or lowercase because they think it's faster to keyboard without hitting the Shift key. They're correct-it is faster for the sender. . . but not for the reader.


Which ofthe following two e-mails do you prefer to read?

DO NOT STOP BY. FYI I'M LEAVING FOR THE NEA ASAP VIA LA. I'M HOPING TO CONNECT WITH JOHN IN INTERNATIONAL COFFEE SHOP. SO IF HE CALLS HAVE SUE TELL HIM WHERE OFF AIRPORT ROUTE. ETA STILL NOT CLEAR.SEMINAR ROOM TBD. TELL HIM TO BRING THE MDG MODEL WITH HIM. MAYNEED TO DEMO.

do not stop by. fyi i'm leaving for the nea asap via Ia. i'm hoping to connect with john in international coffee shop. so if he calls have sue tell him where off airport route. eta stillnot clear .seminar room tbd. tell him to bring the mdg model with him. may need to demo.

Neitherwould be immediately clear. Uppercase and lowercase letters are reading aids that signal a reader about sentence beginnings (new thoughts), proper nouns, and acronyms. Besidesmaking your e-mail more difficult to read, all uppercase is interpreted as shouting, and all lowercase, as lazy.

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