Sending a negative message that containsinsensitive, insulting, negative and critical comments is called a flame. Before you flame, cool off. Once you hit the Send button, you're committed.
As a safety valve, leave an emotionally charged message in your outbox or drafts folder for at least an hour or, better, a day. Ask yourself Would I say this face-to-face? Remember, there really is a live person on the receiving end ofyour communication.
Particularly, avoid flaming in public. If you must send a negative message to someone who originated a message, do not postyour flame or send it to an entire distribution list. Even in the old TV westerns, the cowboys always "stepped outside" to have a showdown. Others really do not appreciate being involved in a personal debate or insulting e-mail duel.
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