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Saturday, January 31, 2009

Use Receipts Sparingly

In urgent matters, when you must be assured that someone has read your e-mail, use of a receipt is appropriate. However, generally,readers interpret a receipt to mean "I got you. Now I have proof that you received this message, so don'tgiveme any excusesfor not responding or doing. WhatI asked." A good rule ofthumb is to use receipts only for emergencies.

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