On the street, when someone you know speaks to you, etiquette dictates you return the greeting. And if you're from some particularly friendly parts of the country, people greet and return greetings-and even engage in small talk over an extended period-from total strangers.
Not so with e-mail. Don't reply to a message unless you have something to add. If you're "tagged;' don't feel as though you're obligated or expected to reply.
Some of the biggest time-wasters are silly responses, such as in the following situation with an e-mail from Bryan to his coworkers:
- I'm considering switching software for handling our geological maps. I'm investigating Brand XYZ from ABC Company. If you have any experiencewith this software, I'd appreciate an opinion about it. Thanks.
More than 60 responses flooded Bryan's box, and they all basicaIly said "Never heard of it"
If you don't have anything to say,don't say it.
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